Onboarding delays, excess permissions, audit findings, and fragmented provisioning workflows quietly drain provider productivity and inflate compliance risk. Tell us about your environment and we'll come back with a focused findings report.
At Novant Health, I owned access governance for the entire Community Connect program — building a role-based access control framework from scratch across 40+ unique outpatient practices, standardizing provisioning, and converting a team that didn't know which queue a ticket belonged in into a documented, cross-trained operation that runs on SOPs and playbooks instead of tribal knowledge.
New hires and providers wait days for access that should take hours, costing productivity from day one.
Access accumulates and outlives its purpose, expanding the attack surface and audit exposure.
Manual reconciliation eats hundreds of hours leading up to every review cycle.
Tickets bounce between teams with no clear owner, and knowledge lives in people instead of process.
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